Returns & Refunds Policy
Murphy Larkin Timber Products are 100% committed to selling excellent quality in our Range of Products.
However in the event whereby you may need to exchange or return your purchase you can do so by returning your purchase to the address below within 7days of receipt. All items must be in the original packaging. Please include your name, order number, the reason for the return and if you would like a refund or a replacement.
With regards to any personalised or made to order goods that we offer unfortunately unless these items are faulty we are unable to offer a refund or an exchange. Please send items to the below address.
Returns Department Murphy Larkin Timber Products,
Unit 4 Riverstown Business Park,
We recommend that you inspect all goods on receipt and (if possible) refuse delivery if there is any noticeable damage. We require written confirmation of damaged, lost or missing goods (this can be an email) as soon as possible but no longer than 48 hours of receipt. In your notification of correspondence we require images of the damages to further any damage enquiries.
If the goods have been damaged in transit you must report any damages within 48 hours of receiving the goods.
If a good that you have ordered develops a fault you have up to 30 days to notify us and return the item. All claims are required with written confirmation of the fault (this can be an email) as soon as possible. We would also recommend that you send any evidence with the email such as pictures of the the fault.
Wrong items received
In the unlikely event that you have received the wrong items we require that you contact us straight away in order for us to resolve the issue.
It can take up to 14 days for a return to be processed by us in the event where you choose to send it back to us via An post or alternatively you can contact us on 051-391821 or email email@example.com and firstname.lastname@example.org to make alternative arrangements.