Returns Policy

Returns & Refunds Policy

Murphy Larkin Timber Products are 100% committed to selling excellent quality in our range of products. In the event whereby you may need to exchange or return your purchase please get in touch with a team member to discuss your return, they will advise how best to proceed based on your specific order. 

Damaged goods
We recommend that you inspect all goods on receipt and (if possible) refuse delivery if there is any noticeable damage. We require written confirmation of damages, lost or missing goods (this can be via email) as soon as possible but no longer than 24 hours after receipt. In your correspondence we require images of any damages. If the goods have been damaged in transit you must report any damages immediately or within 24 hours of receiving your order. 

Faulty goods
If an item that you have ordered develops a fault you have up to 30 days to notify us and return the item. All claims are required with written confirmation of the fault (this can be via email) as soon as possible. We would also recommend that you send any evidence with the email such as pictures of the fault.
Wrong items received
In the unlikely event that you have received the wrong items we require that you contact us straight away in order for us to resolve the issue.

Online/Telephone orders

In the event where you may need to return items purchased online or over the phone you have 14 days to return the items to us.  The items must be unopened and in their original packaging and free of defects/damages.

·        Return your purchase to this address within 7days of receipt, Murphy Larkin, Unit 11 Riverstown Business Park, Tramore, Waterford, X91 P661.  It is the customers responsibility to arrange transportation of items for return. Please contact a team member in advance of sending any return items.

·        Please include your name, order number, the reason for the return and if you would like a refund or a replacement.

·        All items must be in the original packaging and unopened, without exception. We cannot take back opened product.

·        Note: items that are non-stock will incur a restocking charge, your sales contact will confirm this information with you.

·        With regards to any personalised or made to order goods that we offer, unfortunately unless these items are faulty we are unable to offer a refund or an exchange.